Deleting your account and data
You can delete your Thallos account yourself, in two taps, together with all of its data.
In the app
- Open the Profile tab.
- Scroll down to Delete account.
- Confirm the deletion.
If you cannot access the app
Write to avanesyan.a.a@icloud.com from the email address your account is registered to and say that you want the account deleted. We will delete it within 7 business days of confirming the request comes from the account owner.
What exactly is deleted
- the account: email, name, profile photo, password;
- health profile: sex, age, height, weight, target weight, cycle data;
- all metrics: heart rate, HRV, sleep, steps, calories, distance, blood oxygen, respiration, temperature;
- workouts and chest strap measurements;
- the nutrition and habit journal, and your notes;
- uploaded lab results and the values recognised from them;
- AI assistant chat history and support requests;
- challenge participation and the related results;
- connected devices and notification tokens.
Deletion is irreversible. Data cannot be restored after you confirm. If you want to keep your history, export a report first: Health → Lifestyle report, or the metrics export in the lab results section.
Timing
- Data is removed from the live database immediately.
- Backups are cleared within 30 days, after which the copies are overwritten.
Apple Health data
Deleting your account does not affect the data in the Health app on your phone — it belongs to you and is stored on the device. You can revoke Thallos’ access to it in Settings → Health → Data Access & Devices.