Support

Tell us what happened — we aim to reply within one business day.

To help us respond faster, include your phone model and OS version, the app version (Profile, at the bottom of the screen), the name of your band or sensor and, if possible, a screenshot.

Frequently asked questions

The band will not connect

• Make sure Bluetooth is on and the band is charged and near the phone.
• Disconnect the band from the manufacturer’s own app — many devices allow only one active connection.
• Go to Profile → Devices and start the search again.
• If the device was paired before, remove it in the system Bluetooth settings and pair again.

Data is missing or out of date

• Open the app and pull the home screen down — this triggers a sync.
• Bands keep only a limited history, so sync at least every few days.
• Check that the app has permission for the required Apple Health categories.
• Today’s metrics keep filling in during the day; final values settle after a night’s sleep.

Why do energy and recovery change during the day

Recovery is calculated from night-time data: heart rate variability, resting heart rate and sleep quality. If your band uploads night measurements later in the morning or afternoon, the value is recalculated — this is expected.

Notifications do not arrive

Check that notifications are allowed in your phone settings and that Do Not Disturb or battery saving is not blocking the app.

How to delete your account

Profile → Delete account. Everything is removed — details on the dedicated page.

Forgotten password

Write to avanesyan.a.a@icloud.com from the address your account is registered to and we will help you regain access.